Terms and Conditions
Last Updated: 14 October 2026
1. Introduction
Welcome to KR Enterprises. These Terms & Conditions govern your access to our website and your use of our appliance repair, maintenance, inspection, and related services.
By accessing our website or requesting our services, you agree to these terms. If you do not agree, please discontinue using the website.
2. Our Services
KR Enterprises provides appliance-related services, which may include inspection, troubleshooting, repair, and maintenance of eligible household appliances, subject to service availability.
Services may depend on your location, appliance type, brand, model, availability of spare parts, and technician availability.
3. Service Requests and Appointments
– Customers must provide accurate contact details, service addresses, and information about the appliance.
– Appointment dates and times are subject to confirmation and technician availability.
– We may contact you to clarify the reported issue or reschedule an appointment.
– Customers should ensure reasonable access to the appliance and a safe working environment.
– Submitting a service enquiry does not automatically guarantee an appointment or completed repair.
4. Inspection, Estimates, and Charges
Applicable inspection charges, repair costs, labour charges, and spare-part prices will be communicated where reasonably possible before the relevant work is authorized.
The final cost may vary depending on the actual fault, additional work required, and spare parts needed. Any material changes to an estimate should be communicated to the customer for approval before proceeding with the additional work.
Customers are responsible for paying agreed charges for services provided.
5. Repairs and Spare Parts
The availability of spare parts depends on the appliance model, manufacturer, supplier, and market availability. Genuine or compatible replacement parts may be offered as appropriate, with relevant details communicated to the customer.
Any warranty applicable to a repair or replacement part will be subject to the specific warranty terms communicated at the time of service. Manufacturer warranties, if any, remain subject to the manufacturer’s applicable terms.
6. Customer Responsibilities
Customers agree to:
– Provide correct information about the appliance and its condition.
– Disclose known safety issues, previous repairs, or relevant damage.
– Provide access to the appliance at the agreed appointment time.
– Follow reasonable safety instructions given by the technician.
– Pay the agreed charges for authorized work.
– Treat technicians and service personnel respectfully.
7. Cancellation and Rescheduling
Customers may contact KR Enterprises to cancel or reschedule an appointment. Please notify us as early as reasonably possible.
Any applicable cancellation, inspection, or visit charges will be communicated in advance where applicable. Rescheduling depends on availability.
8. Service Warranty and Limitations
Any service warranty must be expressly communicated to the customer and will be subject to its stated duration, coverage, and exclusions.
Unless otherwise agreed in writing, a repair does not guarantee that unrelated or previously undetected faults will not occur. Damage caused by misuse, accidents, unauthorized repairs, electrical fluctuations, water damage, or normal wear and tear may fall outside any applicable service warranty.
Nothing in these terms excludes any consumer rights or remedies that cannot legally be excluded under applicable law.
9. Limitation of Liability
KR Enterprises will take reasonable care when providing services. To the extent permitted by law, we are not responsible for indirect losses arising from circumstances beyond our reasonable control.
Nothing in these terms limits liability where such limitation is prohibited by law, including applicable consumer protection rights.
10. Website Content and Intellectual Property
Website text, graphics, logos, images, and other content may be protected by applicable intellectual property laws. You may not reproduce, distribute, or commercially use protected content without appropriate authorization.
We aim to keep website information accurate and current but do not guarantee that every description, price, or service detail will always be complete or up to date.
11. Third-Party Services and Links
Our website may link to third-party websites or communication platforms for convenience. KR Enterprises is not responsible for the availability, content, or independent terms and policies of those services.
12. Privacy
Your use of our website and services is also subject to our Privacy Policy and Cookie Policy. Please review those policies to understand how personal information and cookies are handled.
13. Changes to These Terms
KR Enterprises may revise these Terms & Conditions when necessary. Updated terms will be published on this page with a revised date. Changes will apply subject to applicable law.
14. Governing Law and Disputes
These Terms & Conditions are governed by the applicable laws of India. Disputes will be handled by the appropriate courts or forums having jurisdiction, subject to applicable consumer protection laws.
15. Contact Us
For service-related questions or concerns about these Terms & Conditions, contact: